Support Options and Conditions

Customers with an existing Continuous Support Contract can expect:

  • Level 1 Support from KKC
  • Initial response within the hour
  • Contact within four (4) hours
  • Resolution of a problem within 24 hours
  • Access to all published Hot-Fixes, Service Packs and new Versions
  • Level 2 and 3 Support is also available from Australia and USA BMC respectively

Application Support and Maintenance

KKC also provides additional services to customers through a negotiated agreement, costs apply:

  • Remote Maintenance of your installed solution
  • Performance\configuration reviews
  • Training
  • Development of solution

KKC Support

New Zealand Office:

Telephone: (09) 889 4290

Australian Office:

Telephone: (07) 3103 2231
or 0451 832 544

Business Hours

Weekdays: 9am to 6pm
Saturday/Sunday: By appointment

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